Frequently Asked Questions
Find answers to common questions about our treatments, services, and policies
General
What should I expect during my first consultation?
Your first consultation includes a comprehensive skin analysis, discussion of your concerns and goals, and a personalized treatment plan recommendation. The consultation typically takes 30-45 minutes and allows our experts to understand your unique needs.
How do I book an appointment?
You can book an appointment through our website by browsing treatments and clicking 'Book This Treatment', calling us directly, or sending a message through our contact form. We'll confirm your appointment within 24 hours.
What payment methods do you accept?
We accept cash, mobile money (MTN, Airtel), bank transfers, and major credit/debit cards. Payment plans are also available for certain treatment packages.
Treatments
Are the treatments painful?
Most treatments are minimally invasive with little to no discomfort. For procedures that may cause discomfort, we offer topical numbing creams or local anesthesia. Our team will discuss pain management options during your consultation.
How many sessions will I need?
The number of sessions varies depending on the treatment type, your skin condition, and desired results. Most treatments require 3-6 sessions for optimal results. Your personalized treatment plan will outline the recommended number of sessions.
What is the downtime after treatments?
Downtime varies by treatment. Many procedures have minimal to no downtime, allowing you to return to normal activities immediately. More intensive treatments may require 1-3 days of recovery. We'll provide detailed aftercare instructions.
Products
Are your skincare products suitable for all skin types?
We offer products formulated for various skin types and conditions. During your consultation, we'll assess your skin and recommend products specifically suited to your needs. All our products are dermatologist-tested.
Can I purchase products without a treatment?
Yes, our skincare products are available for purchase. However, we recommend a consultation to ensure you select products best suited for your skin type and concerns.
Do you offer product refunds or exchanges?
Unopened products can be exchanged within 14 days of purchase with proof of receipt. Due to hygiene reasons, opened products cannot be returned unless defective.
Safety & Credentials
Are your practitioners certified?
Yes, all our practitioners are board-certified dermatologists or licensed medical aestheticians with extensive training and experience. We maintain the highest professional standards and participate in continuous education.
What safety measures do you follow?
We adhere to strict hygiene and safety protocols, including sterilization of all equipment, use of disposable items where appropriate, and compliance with medical safety standards. Your safety is our top priority.
Are there any side effects?
Side effects are typically minimal and temporary, such as mild redness or sensitivity. We'll discuss potential side effects specific to your treatment during consultation and provide comprehensive aftercare instructions.